How can I ensure I’m purchasing authentic Neuro products?
To guarantee you’re receiving genuine Neuro products,
always purchase directly from:
✅
Our Official Website -
www.neurogum.com
✅ Neuro’s Official Amazon store - NeuroGum
✅ Neuro’s Official Tiktok store - NeuroGum
✅ Trusted Retailers like CVS, Whole
Foods, and other verified partners, which you can find on
our
store locator
If you see Neuro products (from third-party sellers) listed on Facebook, TikTok, Alibaba, eBay, Walmart, Amazon, or unauthorized websites, there’s a risk they may be counterfeit
What are the risks of purchasing counterfeit Neuro products?
Counterfeit products:
⚠ May contain unknown or unsafe
ingredients
⚠ Could be expired, repackaged, or
tampered with
⚠ Are not backed by our quality control
or satisfaction guarantee
If you’re unsure about a seller, feel free to contact us at support@neurogum.com before purchasing.
I found a suspicious listing—how can I report it?
If you suspect a fake Neuro product being sold online,
please report it by:
📩 Emailing us at
support@neurogum.com with details and a link to the
listing
📸 Sending us photos of the product and
packaging
Your reports help us take action against counterfeit sellers and protect our customers.
What does an authentic Neuro package look like?
Authentic Neuro packaging includes:
✅ A clean,
high-quality design with sharp colors and fonts
✅ A
tamper-proof seal on all gum and mint packs
✅ Clear
expiration dates and batch codes printed on the packaging
If you receive a product that looks different from what’s listed on our website, please contact us immediately.
❌ COUNTERFEIT NEURO PRODUCTS
Can I get a refund if I purchased a counterfeit product?
Unfortunately, we cannot provide refunds for purchases made outside of our official website or authorized retailers. We recommend disputing the transaction with your payment provider if you believe you were sold a counterfeit product.
What is Neuro doing to fight counterfeits?
We actively monitor and report counterfeit listings across
multiple platforms, including:
✔ Social media
(Facebook, TikTok, Instagram)
✔ Online marketplaces
(Amazon, Walmart, eBay, Alibaba)
✔ Unauthorized
websites
We post on our channels about these counterfeit listings to educate consumers and ensure they are receiving authentic Neuro products.
We also work with legal teams and enforcement agencies to shut down fraudulent sellers.
Have more questions?
If you need further assistance, reach out to our team at support@neurogum.com—we’re happy to help!
Experience balanced energy, fueling your day without the jitters or crash.
Experience balanced energy, fueling your day without the jitters or crash.
Experience balanced energy, fueling your day without the jitters or crash.
